Engaging expertise: social media for specialist services

For niche and specialist businesses, communicating about place rather than industry can limit scaling your customer base. For local businesses, there’s lots to be learned from what the specialist independents in your local area do to attract a wider audience. So without further ado.

A great example of this is Avid Technology based in Darlington. While Darlington-based, they see engagement from the engineering industry they are in and so use their social channels to maximise this reach.  In addition as a business with proud roots in its community, they also use their social media to create content that is locally relevant, supporting business networks, and the area as a place of engineering enterprise expertise.

Below we demonstrate how the business communicates their niche wider than their location. Knowing this will help other local niche businesses benefit both from place marketing, and industry marketing; and on the flip side help local businesses benefit from industry marketing as well as place.

We’ve also used the new Maybe* Place Insights tools to show you how to benchmark the social media activity, posts, engagement, sentiment and conversation topics of all businesses within your place. Maybe* Place insights allows you to compare up to five locations so you can also see how Darlington’s output and efforts compare to other towns and places in the nearby area. Why not give your town a whirl and see who comes out on top?

How many businesses in Darlington have social media accounts?

Maybe* Place Insights shows us that 30% of businesses in Darlington marked in yellow have social media accounts. This is the highest among the towns in the surrounding area.

Explore Maybe* Place Insights

How many businesses in Darlington post to social media everyday?

Of those 30% of Darlington’’s businesses, an average of 32% of them are active every day. Like many places in the UK there is a noticeable daily drop off at the weekends. You can see how this pattern is observed across all the places in the surrounding area.

Staying highly active through the weekend when more customers have free time is a great idea, providing of course you are equally free to respond and engage.

How many posts to businesses make and how engaging are they?

Darlington businesses take to Facebook, Twitter and Instagram to create 4000 pieces of content per day. Larger areas in neighbouring cities, and the wider local authority naturally see more content due to the size of the places. But those 4000 social posts earn approximately 48000 engagements per day. That’s about 10 engagements per post.

What was Darlington’s best performing social media post?

We’ve used the Maybe* Best post in a place tool to find Darlington’s best post on August 5.

Avid Technology is a local Darlington business but its product and services have global appeal among the engineering community.

As a specialist and niche business, Avid technology does a great job showcasing its product and projects through different content formats. From podcasts to behind the scenes and close ups with its machinery, or showstopping electric cars of the future which lends a cool factor. In addition its posts are loaded up with industry and audience relevant hashtags to make content discoverable.

As a pioneering and future-forward engineering business, Avid still create locally relevant content. Be it through discussions with local business and enterprise networks, or MPs visiting, the business still recognises its local roots, to help put Darlington on the world stage.

Any local business, especially those with a niche can use these same tactics, to expand their audience and customer base, and also learn from other specialist businesses no matter their location.

What conversations do Darlington’s businesses create?

The conversation across Darlington and the surrounding towns is wholly positive. This shows us that Darlington businesses are using the right kind of uplifting language when they post. 

Key takeaway

Maybe* Place Insights aims to inspire more businesses to take up social media on a daily basis. Businesses in locations will share customers, so by demonstrating the topics most frequently used in a place, and triggering engagement, everyone can get in on the action. Specialist businesses that have a wider audience appeal often benefit from larger audiences and engagement. Learning from these businesses will help improve all local business social media content and results.

WATCH THE WEBINAR HIGHLIGHTS: discover more super social from Darlington's independents with the Maybe* team

Maybe* is a collaborative social media management platform that provides engagement tools, actionable insights, reports and access to training that enables independent businesses make social media work for them.